Last updated December 17, 2025
Shipping
SAXX will deliver the products ordered by you to the shipping address that you transmit at the time of your order. If the shipping address on the order is incorrect, SAXX will not be held liable. Please ensure that you check that the shipping address is correct prior to submitting your order.
Deliveries will be sent out by SAXX as soon as possible following the acceptance of your order, depending on which method of delivery you chose on the Site. The waiting period and charges for the ordered products, any sales taxes and delivery fees are assessed the moment the orders are submitted and accepted on the SAXX site. If a product becomes unavailable after the order has been submitted and accepted, a credit for that product will be issued back to the original method of payment.
You automatically become the owner of the product you have ordered the moment SAXX hands them to the carrier. As of then, you will assume all risks related to the product ordered, and SAXX will not be held accountable for their loss or damage.
If an order cannot be delivered and is returned to SAXX undelivered, we consider that you have exercised your right to cancel the contract. We will refund you in accordance with our return policy when an undelivered package is returned.
SAXX shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.
Delivery of products is subject to the rules of the delivery companies with which SAXX does business, at this time, Canada Post, Purolator, FedEx, USPS, UPS, as well as any other company rules with whom SAXX may do business with from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. Should signature be required and you are absent from the location where you requested delivery, you shall be responsible for the recovery of the products according to the rules of the delivery company.
If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt on 1-844-877-7299 (English & French language services available) or email info@saxxunderwear.us.com.
Onward Shipping Protection — Terms & Conditions
By selecting Onward Shipping Protection at checkout, you agree to the following terms:
- Final Sale Once Shipped
Onward Shipping Protection is considered final sale once your order has shipped. After an order enters fulfillment or has been dispatched, the protection fee is non-refundable, regardless of whether the coverage was added intentionally or in error. - Opt-In Is Binding After Shipment
If you choose to opt in to Onward Shipping Protection during checkout, the fee becomes non-refundable once the order has shipped. Requests to remove or refund the protection can only be accommodated before the order is fulfilled. - Partial Fulfillment
In rare cases where an order can only be partially fulfilled, the Onward Shipping Protection fee remains non-refundable after shipment. Coverage applies to all shipped items within the order, and the fee will not be prorated or refunded for unfulfilled items. - Protection Coverage
Onward Shipping Protection helps safeguard your package against loss, theft, and damage in transit. For full details on coverage and how to file a claim, please refer to Onward’s official policy.